Cancellation Policy

• Orders can be cancelled online before the product is shipped. The full amount will be refunded excluding packaging charges.
• If the order has already been shipped but not delivered, cancellation is possible. Refund will be processed after the product is returned to us.
• Orders cannot be cancelled once the product has been delivered.
• If cancellation occurs after shipping, shipping and packaging charges will be deducted, and the remaining amount will be credited to the user’s wallet within 7 days.
• For construction materials such as cement, steel, timber, sand, jelly, bricks, and blocks, cancellation is allowed only within 1 hour of placing the order.
• Once loading or dispatch begins, cancellation is strictly not permitted under any circumstances.
• If such items are delivered and unloaded at the site, reloading and return transportation charges will apply.
• Timber orders are cut to size after one hour, and cancellation is not allowed thereafter.

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